[Résolu/Solved] Cannot join Alice - PRE_QA_NUM "45 <

mikemccann · Lapin blanc Inscrit le: 23 Sep 2016 Messages: 14

Hi there,

I have recently joined Alice (down in Ramatuelle) but I have become stuck at etape 3 and get the following message:

Etape 3 - Accusé/réception de la commande de votre ligne validée par France Telecom
La commande de jeudi 15 septembre 2016 a été refusée pour l'erreur PRE_QA_NUM "45 <> ", contacter la Hotline

My friends locally had huge success through this forum and I was hoping that you'd be able to help me too.

I can provide my name and address and phone number as required.

THANK YOU IN ADVANCE.

Mike

Busyspider · Adjoint-Admin Inscrit le: 06 Sep 2005 Messages: 68412

Bonjour mikemccann et Bienvenue sur C-Alice

On va pouvoir t'aider Smile

Des personnes parlant anglais vont venir t'aider .. et t'expliquer comment.

mikemccann · Lapin blanc Inscrit le: 23 Sep 2016 Messages: 14

MERCI, MERCI MILLE FOIS.

Apologies that I don't speak French. I feel very guilty for that Sad

Thank you for passing this to your colleagues.

Best regards,

Mike

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19406

Hi mike,
you can provide your name and firstname, adress and phone number to this letterbox by PM : CaliceDoc
Our Free's technicians will check what's happening to your subscription

Best regards

mikemccann · Lapin blanc Inscrit le: 23 Sep 2016 Messages: 14

Sent through - thanks again!

Mike

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19406

Ok thanks,
Next step, we'll open a case in our backoffice, so the technicians can investigate what's wrong

mikemccann · Lapin blanc Inscrit le: 23 Sep 2016 Messages: 14

Incredibly kind - thank you to you and your team of stars!

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19406

It was quick, we need a confirmation:
in database we have "xx LOTISSEMENT Bxxx BxxxTxxx", is it good or not?

mikemccann · Lapin blanc Inscrit le: 23 Sep 2016 Messages: 14

Yes! That's the one!

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19406

It will be ok now, you should see your activation process following resetted to Step 1, and normally you would go through step 3 validated, and next step 4 "you line is under construction by France Telecom"
Have a good week end Wink

mikemccann · Lapin blanc Inscrit le: 23 Sep 2016 Messages: 14

Many thanks to you. I shall keep my eye on the progress.

mikemccann · Lapin blanc Inscrit le: 23 Sep 2016 Messages: 14

Stages 1 - 4 now have the green tick!

Any idea how long it takes for the box to be sent out?

THANKS!

Mike

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19406

We do not have a precise timing for the box's delivery but it should be quick

mikemccann · Lapin blanc Inscrit le: 23 Sep 2016 Messages: 14

thanks - it seems to have got stuck on that stage for some reason. Doesn't appear that the box has been sent yet.

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19406

My collegue Busyspider remembered me that the box is sendong when stage 5 is passed, not before Wink

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