Please Help! Etape 3!

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

Hello,

The team here really helped my friend, Neville, when his Alice line was broken down.

At his recommendation I am moving from Orange/France Telecome but have hit a snag:

Etape 3 - Accusé/réception de la commande de votre ligne validée par France Telecom
La commande de jeudi 15 octobre 2015 a été refusée pour l'erreur QA_NUM, contacter la Hotline

I live in England and cannot call the Hotline - is anyone on here able to help me?

Confidential and personal informations erased

Many thanks in advance to anyone who can help me who also helped my friend so brilliantly.

Gillesd · Expert-ADSL Inscrit le: 13 Sep 2015 Messages: 102

Hi,

The adress you gave to Alice was wrong, this is the reason for the error you got. No worries, Alice is now aware of your situation and a new order has been send to Orange with correct datas Wink

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

ok many thanks!

i am happy to provide my address here if that will help?

Gillesd · Expert-ADSL Inscrit le: 13 Sep 2015 Messages: 102

No need

Alice found the right one Smile

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

I love this website! I will let you know what happens next on the stages/green ticks.

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

Hello!

I have all of the ticks now and I see my box has arrived. Is it possible to check if the line is active? France Telecom made a mistake with my friend Neville (who lives nearby) this summer.

Also, my friend James (who lives next door) has also moved to Alice this week! Could you check that his line is also active and connected correctly to Alice now? And that France Telecom have made no mistakes with his also? James' ID is .Please don't put any confidential information such as an account ID

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19407

Please, could you suggest your friend to subscribe to the forum and expose his case here?
(And I repeat, to prevent any security issues please don't put any personal and confidential infos in the public forum's part )

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

Many thanks.

I have sent you a PM with my details.

James Surgeoner.

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19407

Hello, in order the Alice techs can access your folder:
Could you send your PM to this letterbox

CaliceDoc (and only in the Calicedox PM letterbox)
the following informations

- The France Telecom line number
- The precise address of your house
- Name,First name of the plan's titulary

Thank you to do not formatting the text, no bold, no underline and put the phone number in the form 0123456789, no space, no dots.

Thank you, the C-Alice's staff

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

Done!

Many thanks.

James Surgeoner

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19407

Hi, James, some fre(n)sh news, your ligne is active, and you can plug in the Alicebox
If there's an issue (we hope not), as we have your infos, we could help you

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

Thank you! I shall let you know when I'm next in France.

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

Good morning!

Could I ask you to check that my line is also active. It was incredibly kind of you to help my friend, James Surgeoner.

My name is Jenny Jackson, let me know where to send my details via PM.

You can see that the English LOVE Alice!

Thank you,

Jenny Jackson (next door neighbour of James Surgeoner)

mickeul16 · Administrateur Inscrit le: 31 Mar 2008 Messages: 19407

Hi Jennyin order the Alice techs can access your folder:
Could you send your PM to this letterbox

CaliceDoc (and only in the Calicedox PM letterbox)
the following informations

- The France Telecom line number
- The precise address of your house
- Name,First name of the plan's titulary

Thank you to do not formatting the text, no bold, no underline and put the phone number in the form 0123456789, no space, no dots.

Tip: In order to not mix the different questions in our back-office, could you please sign-up in our forum with a surname and create your own subject, that will be more easy for us to manage it, it'll be greatly appreciated
Thank you so much

nevillegillibrand · Lapin blanc Inscrit le: 03 Aoû 2015 Messages: 16

PM sent.

Many thanks,

Jenny Jackson

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