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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 19 Oct 2015, 11:26 -> Sujet du message: Please Help! Etape 3! |
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Hello,
The team here really helped my friend, Neville, when his Alice line was broken down.
At his recommendation I am moving from Orange/France Telecome but have hit a snag:
Etape 3 - Accusé/réception de la commande de votre ligne validée par France Telecom
La commande de jeudi 15 octobre 2015 a été refusée pour l'erreur QA_NUM, contacter la Hotline
I live in England and cannot call the Hotline - is anyone on here able to help me?
Confidential and personal informations erased
Many thanks in advance to anyone who can help me who also helped my friend so brilliantly.
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Gillesd Expert-ADSL
Inscrit le: 13 Sep 2015 Messages: 102
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Posté le: 19 Oct 2015, 12:48 -> Sujet du message: |
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Hi,
The adress you gave to Alice was wrong, this is the reason for the error you got. No worries, Alice is now aware of your situation and a new order has been send to Orange with correct datas
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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 19 Oct 2015, 13:39 -> Sujet du message: |
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ok many thanks!
i am happy to provide my address here if that will help?
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Gillesd Expert-ADSL
Inscrit le: 13 Sep 2015 Messages: 102
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Posté le: 19 Oct 2015, 15:55 -> Sujet du message: |
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No need Alice found the right one
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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 19 Oct 2015, 15:59 -> Sujet du message: |
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I love this website! I will let you know what happens next on the stages/green ticks.
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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 30 Oct 2015, 18:56 -> Sujet du message: |
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Hello!
I have all of the ticks now and I see my box has arrived. Is it possible to check if the line is active? France Telecom made a mistake with my friend Neville (who lives nearby) this summer.
Also, my friend James (who lives next door) has also moved to Alice this week! Could you check that his line is also active and connected correctly to Alice now? And that France Telecom have made no mistakes with his also? James' ID is .Please don't put any confidential information such as an account ID
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mickeul16 Administrateur
Inscrit le: 31 Mar 2008 Messages: 19407
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Posté le: 30 Oct 2015, 19:02 -> Sujet du message: |
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Please, could you suggest your friend to subscribe to the forum and expose his case here?
(And I repeat, to prevent any security issues please don't put any personal and confidential infos in the public forum's part )
_________________ FreeBox Révolution FTTH 39.99 € Freebox V6 TV by Canal -- Technicien réseau freelance ne me contactez par MP qu'à ma demande, les messages non sollicités ne seront pas lus ni répondus
#SauvezDesVies,RestezChezVous, Télétravaillez |
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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 02 Nov 2015, 10:31 -> Sujet du message: |
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Many thanks.
I have sent you a PM with my details.
James Surgeoner.
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mickeul16 Administrateur
Inscrit le: 31 Mar 2008 Messages: 19407
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Posté le: 02 Nov 2015, 12:52 -> Sujet du message: |
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Hello, in order the Alice techs can access your folder:
Could you send your PM to this letterbox CaliceDoc (and only in the Calicedox PM letterbox)
the following informations
- The France Telecom line number
- The precise address of your house
- Name,First name of the plan's titulary
Thank you to do not formatting the text, no bold, no underline and put the phone number in the form 0123456789, no space, no dots.
Thank you, the C-Alice's staff
_________________ FreeBox Révolution FTTH 39.99 € Freebox V6 TV by Canal -- Technicien réseau freelance ne me contactez par MP qu'à ma demande, les messages non sollicités ne seront pas lus ni répondus
#SauvezDesVies,RestezChezVous, Télétravaillez |
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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 02 Nov 2015, 14:38 -> Sujet du message: |
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Done!
Many thanks.
James Surgeoner
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mickeul16 Administrateur
Inscrit le: 31 Mar 2008 Messages: 19407
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Posté le: 02 Nov 2015, 19:08 -> Sujet du message: |
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Hi, James, some fre(n)sh news, your ligne is active, and you can plug in the Alicebox
If there's an issue (we hope not), as we have your infos, we could help you
_________________ FreeBox Révolution FTTH 39.99 € Freebox V6 TV by Canal -- Technicien réseau freelance ne me contactez par MP qu'à ma demande, les messages non sollicités ne seront pas lus ni répondus
#SauvezDesVies,RestezChezVous, Télétravaillez |
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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 02 Nov 2015, 19:20 -> Sujet du message: |
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Thank you! I shall let you know when I'm next in France.
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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 04 Nov 2015, 10:49 -> Sujet du message: |
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Good morning!
Could I ask you to check that my line is also active. It was incredibly kind of you to help my friend, James Surgeoner.
My name is Jenny Jackson, let me know where to send my details via PM.
You can see that the English LOVE Alice!
Thank you,
Jenny Jackson (next door neighbour of James Surgeoner)
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mickeul16 Administrateur
Inscrit le: 31 Mar 2008 Messages: 19407
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Posté le: 04 Nov 2015, 13:32 -> Sujet du message: |
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Hi Jennyin order the Alice techs can access your folder:
Could you send your PM to this letterbox CaliceDoc (and only in the Calicedox PM letterbox)
the following informations
- The France Telecom line number
- The precise address of your house
- Name,First name of the plan's titulary
Thank you to do not formatting the text, no bold, no underline and put the phone number in the form 0123456789, no space, no dots.
Tip: In order to not mix the different questions in our back-office, could you please sign-up in our forum with a surname and create your own subject, that will be more easy for us to manage it, it'll be greatly appreciated
Thank you so much
_________________ FreeBox Révolution FTTH 39.99 € Freebox V6 TV by Canal -- Technicien réseau freelance ne me contactez par MP qu'à ma demande, les messages non sollicités ne seront pas lus ni répondus
#SauvezDesVies,RestezChezVous, Télétravaillez |
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nevillegillibrand Lapin blanc
Inscrit le: 03 Aoû 2015 Messages: 16
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Posté le: 06 Nov 2015, 11:13 -> Sujet du message: |
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PM sent.
Many thanks,
Jenny Jackson
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