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mikemccann
Lapin blanc
Inscrit le: 23 Sep 2016
Messages: 14
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 Posté le: 03 Oct 2016, 11:50 -> Sujet du message: |
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| Ah ok. I was just worried that it has got stuck in the system as I've been on stage 4 for almost a week now. Presumably there is no way to chase up Alice to send the box?
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mikemccann
Lapin blanc
Inscrit le: 23 Sep 2016
Messages: 14
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| Posté le: 03 Oct 2016, 13:12 -> Sujet du message: |
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| Seconds after I wrote that the box arrived! Is the line ready for set-up? Can I plug in the box?
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mickeul16
Administrateur
Inscrit le: 31 Mar 2008
Messages: 19407
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| Posté le: 03 Oct 2016, 13:50 -> Sujet du message: |
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Great new for you,
You can plug it, if the line is not ready you'll see a thing like a caterpillar running slowly
If line is ready, you'll see this "caterpillar" running fast, and then hour will be displayed
_________________
FreeBox Révolution FTTH 39.99 € Freebox V6 TV by Canal -- Technicien réseau freelance ne me contactez par MP qu'à ma demande, les messages non sollicités ne seront pas lus ni répondus
#SauvezDesVies,RestezChezVous, Télétravaillez |
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mikemccann
Lapin blanc
Inscrit le: 23 Sep 2016
Messages: 14
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| Posté le: 04 Oct 2016, 13:17 -> Sujet du message: |
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An update:
I plugged the Alice box in and the spinning caterpillar turned into the clock. Success.
I have been able to access the wifi network and I have an internet connection. Success.
I do not have a phone line, however.
I have followed the instructions but the phone remains dead. When I try and call the line from my mobile nothing happens and on the mobile I hear nothing either. Not even connection to a voicemail.
Within my Alice account online, I'm still at stage 4 with the green tick (stages 5 and 6 remain red crosses even though I have my box?)
Also within the 'carateristiques' section of the Alice account, I see: 'Pas de service de téléphonie activé'
Is there something wrong do you think?
Many thanks again,
Mike
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mickeul16
Administrateur
Inscrit le: 31 Mar 2008
Messages: 19407
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| Posté le: 04 Oct 2016, 15:39 -> Sujet du message: |
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Nothing seems to be wrong, it's the normal process
You'll probably have to wait 24/48 H to have the phone service activated,and have to reboot the box in order it works fine
_________________
FreeBox Révolution FTTH 39.99 € Freebox V6 TV by Canal -- Technicien réseau freelance ne me contactez par MP qu'à ma demande, les messages non sollicités ne seront pas lus ni répondus
#SauvezDesVies,RestezChezVous, Télétravaillez |
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mikemccann
Lapin blanc
Inscrit le: 23 Sep 2016
Messages: 14
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| Posté le: 04 Oct 2016, 15:47 -> Sujet du message: |
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Thanks once again.
I shall report back!
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mikemccann
Lapin blanc
Inscrit le: 23 Sep 2016
Messages: 14
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| Posté le: 17 Oct 2016, 11:50 -> Sujet du message: |
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It's working perfectly.
Many many thanks to you and your team - you guys are the greatest!
Mike
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mickeul16
Administrateur
Inscrit le: 31 Mar 2008
Messages: 19407
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